SUMMARY OF JOB PURPOSE AND FUNCTION
Do you love pets? Would you be excited about helping support thousands of Veterinarians while working from home? Then, help us reimagine the pet care experience at VCA Animal Hospitals.
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As a VCA Scribe, you will be dedicated to helping VCA Veterinarians across the country increase the amount of time they’re able to spend with our valued clients and patients (pets) by decreasing the burden of administrative tasks and increasing the time spent on medicine. Your efforts will result in more pets getting the medical care they need and deserve. In essence, the VCA Scribe is an extension of our hospital teams.
Scribe Specialists work remotely, from home, and are provided necessary technology tools (laptop, etc.) to conduct their job duties. Part-time and full-time openings are available, and the opportunity is open to certified Veterinary Technicians, experienced Veterinary Assistants and/or students currently completing Veterinary School.
Responsibilities for the Scribe include:
Access and listen to audio recordings of Veterinarians, which are recorded live during the Doctors’ examination of patients, using the VCA Scriber technology tool.
Summarize key points into a succinct, clear, medical record by creating the medical record directly into VCA’s “WOOFware” software, for review and approval / sign off by the Veterinarian.
Receive and respond to feedback / coaching on how to best summarize key points into a succinct, clear medical record using available tools.
ESSENTIAL RESPONSIBILITIES AND TASKS
Access recordings of Veterinarians and summarize recordings into a clear, high-quality, succinct medical record in VCA’s WOOFware system.
Collaborate with team leaders and members to identify opportunities for process improvements and for additional support the team could provide to our Veterinarians / hospital teams.
Participate in ongoing team meetings and trainings.
Work with team leaders and trainers to continually improve, based on Doctor and team leaders’ feedback.
EDUCATION/EXPERIENCE
High School diploma
At least one year of experience as a certified Technician or Veterinary Assistant OR At least two years’ experience in a Veterinary hospital in an administrative role OR Must be enrolled in Veterinary School
Proficient with medical terminology and components of quality medical record keeping
Preferred
Associates or Bachelor’s degree
More than 18 months of Technician experience in a veterinary hospital OR More than 2 years’ experience in a veterinary hospital in an administrative role
If you’re a Technician, a Technician certification / license
PREFERRED SKILLS AND QUALIFICATIONS
Passion for pets and pet healthcare, and a strong desire to support Doctors in their efforts to provide high-quality patient care
Knowledge of veterinary medical terminology (including basic anatomy, medical tests, and common medications).
Familiarity with veterinary hospital operations
Strong attention to detail; Ability to summarize information succinctly in a clear manner that others can understand
Willingness to learn
Typing proficiency (approximately 45 words / minute) and ability to self-proofread to limit typos and spelling / grammar mistakes
Strong written and verbal communication skills
Proficient in English
Comfort learning and working with basic software systems
Ability to problem solve under pressure
Ability to communicate and interact professionally with peers, team management, and Veterinarians
Comfortable working independently, ability to work remotely from home in a face-paced working environment; ability to self-manage and keep yourself accountable and productive
CORE COMPETENCIES
Self-discipline; ability to work independently
Summarizing / Strong written communication
Strong verbal communication and teamwork skills
Typing proficiency
Ability to self-manage and work independently
High ethical standards
Strong attention to detail
Additional Information
[Required for CA, NY, WA, CO only]: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $18.70 - $26.40 / Hour. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
