Position Description:
Responsible for developing, implementing and maintaining all policy, procedure, and Company Handbooks. Leads a policies and procedures committee, which includes all business units to revise, refine, and/or create the required policies and procedures that is made available within departments and across Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland.
Essential Duties and Responsibilities:
- Develops and implements processes to maintain an effective set of policies, procedures, and work instructions across multiple companies.
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Leads a multi-company policy and procedure committee to revise, refine, and/or create policies and procedures.- Strategizes and implements organizational structure around policy accessibility and Team Member acknowledgement.
- Develops and revises the Employee Handbook across multiple companies.
- Collaborates with Learning and Development to establish reporting regarding policy, procedure, and handbook acknowledgements.
- Collaborates with management and Team Members to educate and determine appropriate policy, procedure, and work instruction requirements.
- Performs research and reviews documents to identify gaps in policy or procedure.
- Remains current on policies and procedures for all business areas.
- Collaborates with Legal and Compliance to ensure policies and procedures align with local, state, and federal fair employment practices.
- Establishes and executes a regular cadence for policy and procedure review.
- Responsible for maintenance of the policy and procedures site; including uploading and archiving of documents.
- Assists with the development of documentation requirements for new and/or changing business processes.
- Analyzes the effectiveness of documentation and recommends improvement opportunities to management.
- Prepares for the distribution of a policy update, brief, or manual, as well as the procedures by which to introduce such changes.
- Supports the introduction of company policies internally.
- Ensures proper document retention; develops and implements a cadence for policy review and proper archiving.
- Performs other duties as assigned.
Minimum Qualifications (Education, Experience, Skills):
- University or college degree in Human Resources or equivalent education or work experience.
- 3-5+ years of work experience drafting, reviewing and implementing company-wide policies.
- Experience with business writing, expertise in documenting business policies and processes.
- Experience with technical writing.
- Experience with MS Office Suite, including Word and Excel, PPT, SharePoint.
- Knowledge or experience with intranet and/or SharePoint portals.
- Experience communicating effectively, verbally, and in writing, with Team Members at all levels of an organization.
- Experience in working directly or indirectly with operations/customer service teams.
- Project management experience an asset.
- Knowledge of Human Resources and Operations environments to ensure new policies, changes to policies, and maintenance of policies are consistent with each other.
- Knowledge of retail environments is preferred.
- Ability to take complex or multi-stepped procedures and prepare in a simple, clear, and easily digested format.
- Ability to anticipate potential situations or questions at every level of the company in response to a new policy or procedure.
- Ability to manage updates/revisions to ensure accuracy and relevance.
- Understanding systems thinking and quality principles.
- Excellent organizational, written, and verbal communication skills.
- Time management/ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Able to work as a Team Member, as well as independently.
- Able to handle highly confidential/sensitive information.
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