Veterans Service Officer Trainee

 

The Job

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The Office of Veterans Affairs (VA) is recruiting for Veterans Service Officer Trainees, who counsel and advise veterans and their dependents concerning entitlement to benefits under applicable provisions, laws, and regulations; assist applicants in completing documents and obtaining various benefits; screen and review all supporting evidence bearing on entitlement under the law; make home and hospital visits when necessary; and prepare correspondence and reports. Offices are located in San Bernardino, Rancho Cucamonga, and Hesperia. The eligible list will also be used to fill vacancies in the department as they occur throughout the County.

For more detailed information, view the Veterans Service Officer Trainee job description.

CONDITIONS OF EMPLOYMENT

PROMOTION :
VSO Trainees are eligible for promotion to Veterans Service Officer I ($3,645 - $4,894/mo.) upon completion of the eighteen (18) month training period and receipt of a satisfactory work performance evaluation or be terminated.

VSO I's (2nd level trainee) are eligible for promotion to Veterans Service Officer II ($4,125 - $5,674/mo.) upon completion of the eighteen (18) month training period and receipt of a satisfactory work performance evaluation or be terminated.

• Incumbents must also obtain California Department of Veterans Affairs (CALVET) accreditation within eighteen (18) months of hire or be terminated.

Travel: Travel throughout the County may be required. Employees may be required to make provision for transportation. A valid California Class C driver license and proof of automobile liability insurance must be produced for the individual providing the transportation.

Minimum Requirements

Applicants must meet one (1) of the following options.

Option 1 : Fifteen (15) semester (23 quarter) units of completed college coursework in behavioral/social science or public/business administration. (Transcripts MUST be submitted with the application if applicant does not possess a completed Associate degree (or higher), or the application will be disqualified.)

Option 2 : A completed/awarded Associate degree.
(Clearly indicate possession of degree in the Education section of the Application.)

**NO EXPERIENCE REQUIRED**

Note: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. (Be sure to attach equivalency report if applicable.)

Desired Qualifications

Military Veterans are encouraged to apply. The ideal candidate will have experience developing and processing veteran claims for an accredited national veterans' service organization, or a federal, state or county veterans service office.

Candidates who exhibit strong integrity, loyalty and commitment to the job, empathy towards others, and who demonstrate strong active listening and communication skills is highly desired.

Selection Process

Examination Procedure :

There will be an online assessment of knowledge and skills in the following areas:

Attention to Detail

Applying Office Policies

Interviewing Techniques

Written Communication

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Monday, July 28, 2023. It is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

For important information on employment processes and submitting job applications, see links below:

Guide to Completing a County Job Application

Applicant Information and the County Employment Process

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