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If you are an ambitious learner who enjoys solving problems in creative ways, the QA Analyst role at Laserfiche is the one you have been waiting for!
As a QA Analyst, you will work closely with many teams, including Development, Billing, Technical Support and Product to ensure all business scenarios are considered as user stories and acceptance criteria are defined. You will go further than simply testing, diving deep into user requirements, contributing to the design and direction of our product and becoming the subject matter expert on customer needs during the entire development cycle.·
#LI-Hybrid
About the Role - Essential Functions
- Advocate for Quality
- Analyze software from the customer's point of view and advocate for user experience as well as verify the expected functionality
- Partner with various teams and stakeholders to understand customer and business needs, sharing those with the team to provide insight into the product needs
- Explain and document priority and severity of bugs
- Distinguish between bugs and new ideas or feature requests
- Test
- Go beyond simple requirements and test the product holistically
- Anticipate possible complications that stem from changes being made elsewhere in the system
- Explore the features you are testing, looking for weaknesses in logic or implementation
- Audit test cases and plans generated by other team members
- Build better products and teams
- Participate in all planning and estimation practices
- Promote professional responsibility on your team, encouraging and promoting a quality-first attitude
- Clearly and promptly communicate any defects, issues, or concerns with software before, during, and after the development process
- Contribute to the conversation that defines best practices for the team
About You - Essential Qualifications
Ability to understand, communicate, and test on user needs and requirements- Proven ability to understand and categorize defects in terms of severity and priority
- Experience with Azure DevOps (formerly TFS), JIRA, or similar
- Demonstrated ability to identify root causes of defects
- Experience working with billing, licensing, or payment services is desirable
- Experience with languages used in our products: HTML, Javascript, C#, etc. is desirable
- 4+ years of experience in a similar role
Perks & Benefits at a Glance
- Remote work opportunities + hybrid work arrangement
- Temporary or permanent workplace relocation in states we have a business presence
- Paid volunteer days to give back to the community
- 15 days of paid time off (to start) + 4-day year-end closure + 3 additional 'me' days
- 9 days of paid public holidays
- Generous 401 (k) employer match contribution
- Professional development and career growth opportunities
- Employee Referral Program
The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills, and years of experience among other factors.
Range: $91,000 - 115,000
About Us
Laserfiche is the leading global provider of intelligent content management and business process automation. The Laserfiche® platform enables organizations in more than 80 countries to transform into digital businesses. Customers in every industry—including government, education, financial services, and manufacturing—use Laserfiche® to boost productivity, scale their business and deliver digital-first customer experiences. Our employees in offices around the world are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.
Click here to learn more about Life at Laserfiche.
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
