Job Title: Customer Service Representative
Location: Woodland Hills, CA, 91367 (Fully Remote)
Contract: 3 months on W2 (C2H)
Pay: $18.78/hr
Client: Centene
Benefits: Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Shift: Training hours are 8am-4:30pm M-F. Training is approximately 6-7 weeks. Must be available for some Saturday trainings. Hours after training will be anywhere between 9:30-6pm M-F.
Job Description:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience:
- High school diploma or GED preferred. 0-2 year’s customer service-related experience required.
Requirements:
- Call Center exp- 6 months to 1 year
- Strong typing skills/computer skills- on an average call, workers would use at least 3-4 systems (OMNI, Claims, Authorizations, Make payments, ABS, Outlook, Skype IM etc.)
- Multi-task
- Flexible! Can adapt to change well.
- Strong interpersonal skills- it is more than a contact center position/taking a phone call, the department is providing *concierge service*
- High speed internet
- Quiet workspace at home to take calls.
- Good Attendance
- Must pass knowledge check(s) during training- 3 attempts. After third failed attempt, will terminate.
Job Type: Contract
Pay: $18.78 per hour
Experience level:
- 1 year
- Under 1 year
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Work setting:
- Call center
- Remote
Application Question(s):
- Do you live within 30-40 miles radius of Woodland Hills, CA
Experience:
- Call center: 1 year (Required)
Language:
- Spanish (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: Remote
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