Who We Are
Viking Payment Service is a division of Viking Client Services, LLC. For over 50 years Viking has been providing trusted leadership and innovative solutions in a demanding industry. We provide a broad range of services that allow customers to accept all payment types across a variety of distribution channels in the US & Canada. Our processes prioritize both compliance and flexibility, we have over half a century of experience partnering with companies to help them succeed. From our technology to our people and processes, we lead the industry. We employ the best people and produce the best results!
Position Summary:
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We are looking for a National Appointment Agent to join our team and serve as an Appointment Setter for our Regional Business Analysts. The ideal candidate will be responsible for utilizing our state-of-the-art automated phone system to identify potential clients, contacting them, and scheduling appointments for our sales team to introduce our payment processing solutions. If you are a self-starter with a passion for helping businesses succeed, we encourage you to apply for this exciting opportunity as a National Appointment Agent with our team.Please note: Employment opportunities listed are for jobs based in the United States. Viking Payment Service is currently registered to hire in the following states: Florida, Georgia, Illinois, Kansas, Michigan, Minnesota, Missouri, Mississippi, Ohio, Pennsylvania, South Carolina, Texas, and Wisconsin
The Ideal Candidate:
- 2 years of proven experience as an Appointment Setter or in a similar role
- Have high-volume call center experience
- Excellent communication and interpersonal skills, with the ability to build rapport quickly
- Strong organizational and time-management skills
- Ability to work as part of a team in a fast-paced environment
- A basic understanding of payment processing solutions is preferred
- Be comfortable on the phone for multiple hours a day
- Multilingual candidates are a plus
Responsibilities:
- Identify potential clients through our automated dialing phone system and follow up with clients when necessary
- Communicate with potential clients via phone to schedule appointments for sales reps
- Accurately update and maintain the CRM system with client information and appointment schedules
- Work closely with the sales team to ensure appointment schedules are aligned with their availability and territory
- Participate in ongoing training to maintain a comprehensive understanding of our payment processing solutions and industry trends
- Achieve weekly and monthly appointment-setting targets and metrics
The Perks:
- This role is compensated with a base of $20 / hour + commission pay structure, with high performers capable of significant earning potential
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) plan with company match
- Work from home
- Work-life balance
- Extensive training & support from vetted industry experts
- Upward mobility and career development
$20/hr plus uncapped commission!
Minimum Qualifications:
Education: Highschool degree or equivalent
Experience: Minimum of 2 years experience in a high-volume call center, ideally B2B, with a proven track record of success
Other Skills: Strong interpersonal, persuasion, and negotiation skills; ability to respond quickly and effectively when dealing with a variety of people, and situations, organized, self-driven and goal-oriented; ethical with consistent follow-through skills; second language is a plus
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.
When you join Viking Payment Service, you will be a W2 employee with full benefits and a flexible work-life balance. Compensation package includes a base ($20/ hour) + commission, healthcare, vision, dental, 401K, paid time off, and holidays. Account Agents have an Uncapped earning potential with multiple ways to earn generous commissions and bonuses!
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