Summer Customer Service Representative
Starting at: $19/hr
Overview:
Are you looking for a fast paced, quickly developing role in an exciting start up atmosphere? Revl is looking for a genuine, empathetic, self starter to help ramp up our Customer Service team. The Customer Service Representative is an important part of our business, who will work alongside our software, and field operations teams and learn to tackle complex problems, while providing an exceptional customer experience.
Following the agile nature of startups we are a fast moving team, and you may find yourself learning and working in many different areas of the company if you so desire. There is always something to learn, and ample opportunities for growth. At Revl we strive to be champions for our customers, and are in need of another team member focused on the core of our business, the customer experience. Many times you will be directly speaking with key clients, and important players in our industry. This position is not about how quickly you can resolve an issue; it's about bringing positivity, and building quality relationships with the team and our customer base.
Key Responsibilities:
- Respond to all inbound support requests via a ticketing system (HubSpot) and phone calls in a timely, thoughtful, and personalized manner.
- Further, develop and maintain our customer-facing knowledge book so that customers have the resources to solve problems as they arise.
- Troubleshoot and escalate technical customer issues to the appropriate teams.
- Be a voice of the customer for the Product, Software, and Hardware teams, making us aware of issues affecting our customers and passing along suggestions and feature requests.
- Solve complex problems and help support other teams as necessary.
Required Skills:
- 1-2 years of experience in a customer-facing role. That could be technical support, but it could be retail, sales, or another industry. We want people who strive to create an exceptional experience for their customers, regardless of where that may be.
- Believe that customer support is an integral part of creating champions for Revl.
- Genuinely enthusiastic about technology -- you don’t need to be an expert, but you should love computers, gadgets, and the future of technology.
- Ability to navigate complex problems, breaking them down into their various parts, and build solutions for customers, large and small.
- Desire to learn, grow, and help promote a positive work environment for all.
- Excellent written and verbal communication. You should be able to make complicated explanations easy to understand for anyone with whom you’re speaking.
Preferred Skills:
- A semi-technical background is nice to have. If you’ve built your own computer, taken some coding classes online, or developed and deployed your own Minecraft server, that counts! Anything beyond that is great.
- Experience with ZenDesk, HubSpot, Google’s suite of tools, Slack, etc.
- Willingness to travel on occasion. Up to 10% of the time.
- Basic business communication knowledge, how to conduct professional emails, speak with clients, and build reports.
Benefits to you:
- Competitive wage
- Growth potential
- Company Holidays
About Revl:
Revl is aiming to transform the video experience industry as you know it. Our team has built a revolutionary hardware and software solution powered by AI to capture experiences ranging from skydiving, to racetracks. Our customers include Porsche, Audi, Zip World, and many other experience centers across the globe. Our customers are based in the US, UK, Germany, Holland, New Zealand, Macau, Puerto Rico, and France. Our customers use our camera system to capture and create videos and generate new revenue streams. Our auto-editing software is fast: a final rendered video is ready less than twenty seconds after the client has completed the experience. Our AI captures the best moments of the ride, from the smiles in an Audi R8 coming around a sharp bend, to the screams of customers flying through the air. You can see our complete system in action here:https://youtu.be/3_KBF6chQOs. We have been featured on several media outlets, won various startup awards, and are a part of the prestigious Y Combinator family.
We are series-A funded by several reputable VCs and Angel Investors including Y-Combinator, Nimble Ventures, Silicon Valley Data Capital, and Tuesday Capital. We offer a competitive salary, early equity, health insurance, and the opportunity to grow.
We are a distributed team with an office in San Francisco, California. Our main office is a beautiful, commuter-friendly space in San Francisco.
This position is available as *remote or in-office in the following locations:
*While we have an international team remote employees must choose to have established, and continued residency (182 days of the year) in one of the following states to be eligible to work for Revl.
- Florida
- Idaho
- Oregon
- California
- North Carolina
- Puerto Rico
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- On-the-job training
- Work from home
Experience level:
- 1 year
- No experience needed
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Weekend availability
Work setting:
- Remote
Application Question(s):
- Use 200 words or less to explain why are you interesting in working for Revl?
Education:
- Bachelor's (Preferred)
Work Location: Remote
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