A great experience starts with you!
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The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.
Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
A skate on every foot, a hockey jersey on every back!
Job Title:
Lead Associate
Pay Details:
The starting hourly rate for this position is $25.00 per hour.
Overview
This role is responsible for the daily activities required to operate at The Rinks standard of service, including the supervision of the part-time associates. This individual must thrive in a fast-paced, dynamic environment and possess the ability to effectively communicate with and oversee a diverse population.
Responsibilities
Personnel
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Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion
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Oversee Associates in all areas of the facility to ensure 100% guest satisfaction and to maintain a safe environment per The Rinks policies and procedures
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Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service at all times
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Always actively promote the priorities of the company, including the company values and vision
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Provide quality customer service both internally and externally by using discretion and always enforcing company service standards
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Participate in weekly/biweekly Lead meetings and attend company Power Play sessions
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Assist with the coaching, counseling, and disciplining of Associates to accomplish department objectives and ensure compliance with The Rinks policies and procedures
Programs
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Able to communicate rink programming information to guests with a high degree of knowledge and accuracy whenever needed
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Resolve operations problems (Ticketing, Reservations & Enrollment in programs) in a skillful, expedient manner
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Delegate the setup and tear down of facility signage and displays where applicable
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Aid in the execution of special events and programs
Maintenance and Safety
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Supervise Associates who safeguard public sessions to ensure exemplary Guest experience
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Maintain a safe and healthy work environment by knowing and carrying out emergency procedures, including follow-up documentation and reporting on injuries to guests or employees.
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Ice Rinks: Assist in Ice Maintenance as needed to maximize efficiency and operate the Zamboni and “edger,” requiring the ability to walk on the ice
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Can walk out onto the Ice surface to assist customers in emergencies
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Monitor ice and inline rink surface conditions, working with Associates to remove debris from the surface and surrounding areas
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Report all maintenance requests to the General Manager promptly
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Lift and move hockey nets (weight between 81 – 120 lbs.)
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Replace Rink glass and repair the rink system as needed (glass weight between 52 – 155 lbs.)
Accounting and Finance
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Responsible for distributing all cash drawers, deposits, and safe monies to Associates
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Daily documentation of sales reports including cover reports, flash sales summary reports, ice utilization reports, food and beverage reports, Marty reports, over/short reports, and deposit summary reports
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Complete daily audit reports to The Rinks accounting department and the facility’s General Manager
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Other duties as assigned
Skills
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Must be 21 years of age or older
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One or more years of lead or supervisory experience with experience in delegating responsibilities preferred
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Able to work a flexible schedule including nights, weekends, and holidays
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Excellent communications skills, both written and verbal
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Effective time management and organizational skills
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Rink experience preferred
Knowledge, Skills, and Experience
Education - High School Diploma or Equivalent
Experience Required - 1-2 Years
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